Terms and Conditions
Last updated: 8-7-2022
I Dream Clean LLC. (the “Company”), hereby doing business under the trading name “I Dream Clean” located at https://idreamclean.com (the “Website”) provides professional cleaning services (the “Services”) for You (the “Customer”).
By visiting our Website, you engage in our service and agree to be bound by the following Terms and Conditions (the “Terms”). These Terms apply to all users of the Website, including without limitation users who are browsers, affiliates or customers.
Please read these Terms carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, then you may not access the Website or use any service.
- PROVISION OF SERVICE
I Dream Clean provides cleaning services for your home, apartment, condo, Airbnb, or vacation rental, etc. All our teams are fully trained in our advanced cleaning technique designed to clean quicker and more thoroughly than most.
Our cleaning staff usually work in teams of 1-2, but It all varies based upon the job’s requirements. For a larger project it could be a team of up to 12 or more depending on what is required.
We endeavor to provide the same cleaning team where appropriate or requested. However, this may not always be possible due to holidays, absences, varying cleaning frequencies & other commitments.
Client does not need to be present while we clean. However, you need to make sure you provide us with clear instructions for access as well as make known to us and secure any animals or potential dangers prior to our arrival.
Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
- ABOUT OUR CLEANING SERVICE
We are happy to work with you in prioritizing the areas we clean, so that you get the maximum benefit from our time and services. We prefer to work on your list of requirements or a Cleaning Schedule.
Types Of Services Available
- House Cleaning & Maid Service
- Apartment & Condo Cleaning Service
- Airbnb & Vacation Rental Cleaning Service
- Move in & Move Out Cleaning Services
- Same Day Cleaning Services
- Deep Cleaning Services
- Post Construction Cleaning Services
- CUSTOMER CARE
We want to keep in regular contact with you in order to ensure that you get the best possible service from I Dream Clean. Please feel free to contact us by email or through the website.
- OUR CHARGES
A valid payment method is required to process the payment for your use of the Service. I Dream Clean uses Stripe Inc. (third party payment provider) to handle the payment. We accept: Visa, Mastercard, American Express, Discover and Diners Club.
- SPECIAL CIRCUMSTANCES
Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to arrange these on the service day. Please leave a note and we will invoice you accordingly.
We will treat your home with the greatest of care. Please inform us of any items that are particularly fragile, require special care or attention or are irreplaceable, so that we can make special arrangements.
- INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensor of all intellectual property in our website and of the material published on it. Those works are protected by copyright laws and treaties around the world. We, I Dream Clean, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us own and reserve all intellectual property rights, including, user accounts, computer code, titles, objects, logs, phone recordings, artwork, graphics, designs, photos, pictures, and methods of operation.
We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy I Dream Clean website, for your individual, non-commercial purposes only and expressly conditioned upon your compliance with the terms of this Agreement. Unless otherwise expressly authorized by us in a signed writing, you may not sell, copy, exchange, loan, reverse engineer, decompile, derive script from, translate, grant security interest in, transfer, publish, assign or otherwise distribute any of I Dream Clean intellectual property.
You acknowledge and agree that unless we grant you a license, in a signed written contract, you may use none of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress. Any reproduction, redistribution, or modification of I Dream Clean and its properties, or use of I Dream Clean or its properties, not under this Agreement, is expressly prohibited and may result in civil and/or criminal penalties.
You acknowledge and agree that I Dream Clean, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us, shall not be liable in any manner for the deletion, modification, hacking, or any other damage or loss of any kind caused to content of the websites, and systems, including deletion of any and all the websites.
- YOUR OBLIGATIONS, OUR STAFF, HEALTH & SAFETY AND RISK ASSESSMENTS
To provide a safe working environment for our staff, e.g., safe electrical appliances, securely fixed wardrobes, shelves etc. and advise us of any risks to our staff. If you ask staff to use your electrical appliances, please ensure that they are working.
You have many options, and it is your choice, how do you let us get access to clean your home:
- Give Key – Security of your home is our highest concern. Your key is kept in a safe at our office. In order to protect your identity and safety, each key is assigned a coded number and kept in a key safe in our office. Your key will only be accessed by the office management and your service team. We do not return keys by mail or courier. We will only release keys to clients in person who show current government issued photo ID.
- Hide Key – Some customers prefer to hide a key in a predetermined location prior to each visit (we recommend you use a lock-box). Lock-box – A lock-box is a small black box (commonly used by Realtors) that uses a combination lock or keypad to securely store a key inside.
- Keypad Lock – Some customers may have a digital keypad in place of a keyed door lock.
- Neighbor – Some customers may give a key to a neighbor with instructions to have the neighbor open the home upon our arrival.
- For home alarm systems, we prefer it to be turned off on cleaning day. If you prefer, you can show the service team how to operate it if it is a simple system. Just add instructions when you make your booking.
On your first clean, we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on, but we understand that isn’t always possible.
During and after a cleaning visit, you should expect floors and surfaces to be wet and cleaning products and equipment can be left unattended. We do not accept liability for any accidents that may arise as a result of this. It is your responsibility to take any necessary precautions to safeguard yourself, any children, vulnerable adults or any third parties who have access to your property.
During the period of this agreement and for 12 months after the termination of this agreement, you, the client will not employ or engage the services in any capacity of any staff that are currently or have been employed or introduced to you by I Dream Clean. We reserve the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum charge of $1000.
- VIRUSES, HACKING AND OTHER OFFENSES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By violating this provision, you would commit a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or on any website linked to it.
Customers may cancel scheduled services upon written notice at least 24 hours in advance. If the service is booked less than 24 hours after it takes place, the Customer waives the right to cancel the booking. In case the service is canceled, the company requires the customer to pay a 30% cancellation fee. If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.
There is an administration fee for cancellation equal to 30% of the total cleaning service (depending on the cancellation period) less than 24 hours in advance.
The Customer must pay the full price of the service booked if:
- Our cleaners arrive at the Customer’s address and cannot access the Customer’s property, through no fault of the Company. Whether the customer or a third party prevented the cleaner from doing their job. If keys are provided, they should open all locks without any special effort or skill;
- If the Customer reschedules the service upon arrival of the cleaning team at the location.
If the Customer needs to change the cleaning service or schedule, the Company will do its best to arrange this. Any changes to the booked cleaning service are subject to 24-hour notice and subject to availability.
Refund will be issued only if:
- The Customer has canceled a cleaning service within 24 hours prior to the start of the cleaning service;
- A cleaner was unable to provide cleaning for reasons beyond the Customer’s responsibility.
We request that complaints or feedback be provided in writing (via email) and include photographic evidence of the area issued and description of the problem within a reasonable timeframe for completion of cleaning services, to ensure details are received clearly and complete. Due to the service, reasonable time is equal to up to 24 hours after the service is completed.
All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless written notice detailing the claim is received by the Company within a reasonable time after the services have been completed. The Company will fully investigate any complaints and attempt to resolve them to the Customer’s satisfaction or to a reasonable standard.
Customer agrees to allow Company to re-clean any contested areas or repair damaged items, before making any attempt to clean such areas or arrange for a third party to provide cleaning or repair service in connection with the above. Failure to do so will consider the matter is fully settled.
Customer agrees that due to the nature of the cleaning services; the Company only warrants the correction of any reported problems within a reasonable time period equal to 24 hours after completion of cleaning services.
We may require entry to the claim property as soon as possible to correct the issue.
Customer agrees to inspect the work immediately after cleaning and to bring to the attention of the cleaners any outstanding issues while they are still on site. The cleaners will provide any such additional work to the Customer’s complete satisfaction.
If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services to inspect the work, no claims for cleaning problems can be made.
If the Customer instructs a third party to inspect the result of the cleaning service, the Company must be notified prior to the completion of the service.
In the event that a third party inspects or refuses to inspect the result of the cleaning service, the Company cannot be held responsible for correcting any outstanding cleaning issues not mentioned by the third party.
Any refunds or adjustments must be requested to us directly and subject to approval by us.
While the Company’s cleaners do their best not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, We request that all irreplaceable items (of monetary or sentimental value) be kept and/or not cleaned by cleaners.
In case of confirmed damage, caused by cleaners, the Company will attempt to repair the item at its cost. If the item cannot be repaired, we will correct the problem by crediting the customer with the current cash value of the item for a similar replacement from a Company source upon payment for the cleaning service provided.
We will not be responsible for damages due to faulty and/or improper installation of any item, also old/worn/damaged items. All surfaces (i.e., marble, granite, wood etc.) are assumed sealed and ready to clean without causing harm.
The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
- Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of resources, such as water, electricity, and lighting;
- Late arrival of Company’s cleaners at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be rescheduled;
- Existing damage to Customer’s property such as old stains/burns/spills, etc., which cannot be cleaned/removed completely by cleaners using industry standard cleaning methods;
- Unsatisfactory result of cleaning services because of Customer or third floor on wet floors or using appliances during or shortly after cleaning process.
The Company will not be responsible for any odor that arises during and/or after the cleaning service when this occurs due to factors such as lack of ventilation and/or heating.
I Dream Clean omission to enforce any provision of this Agreement shall in no way be construed to be a waiver of any such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. Any waiver by I Dream Clean, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
If any provision of this Agreement is held to be invalid or unenforceable to the maximum extent permissible to affect the intent of the parties, and the rest of this Agreement shall continue in full force and effect.
If any provision cannot be reformed, any such provision shall be deemed severable from the terms of the Agreement and shall not affect the validity and enforceability of any remaining provisions.
- LOCK OUTS
A $60 fee will be charged in the event that our cleaning team arrives and is unable to access the facility, either because of insecurity or the customer themself making the cleaners’ work dangerous. This fee is a legal remedy in place to cover expenses incurred for lost travel time and fuel.
I Dream Clean is fully insured with general liability insurance with up to 1 million occurrence coverage per claim.
Please contact us if you have questions regarding these Terms.
e-mail: [email protected]